Frequently Asked Questions
Everything you need to know about our intimate collections and boutique service.
How do I find my perfect fit?
We recommend referring to our comprehensive Size Guide located on each product page. Our collections use standard US sizing, but if you are between sizes, we suggest sizing up for our sheer mesh and embroidered pieces to ensure the longevity of the delicate fabric.
What is your return policy?
We accept returns on unworn items with original tags and hygienic liners intact within 30 days of delivery. Please note that for safety and hygiene reasons, items returned without the protective strip or showing signs of wear will not be eligible for a refund.
How should I care for my Thistle and Spire pieces?
To preserve the intricate embroidery and delicate lace, we strongly recommend hand washing your lingerie in cold water with a mild silk-safe detergent. Always lay flat to dry and avoid the tumble dryer to prevent snagging or heat damage.
Do you offer international shipping?
Yes, we ship our collections worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location. Please be aware that customs duties and taxes may apply depending on your country's regulations.
Can I change or cancel my order after it is placed?
Our fulfillment team works quickly to get your order to you. You can request a cancellation or modification within 1 hour of placing your order by contacting our support team. Once the order has entered the processing stage at our warehouse, we are unable to make changes.
Are your materials ethically sourced?
We are committed to quality and transparency. We work closely with boutique manufacturers who provide fair wages and safe working conditions. Our signature mesh and embroidery are sourced from premium suppliers to ensure both luxury feel and durability.